MEET THE TEAM

LUCY MITCHELL

Starting with Link in 2006 on the phones, working her way up to the top and eventually taking over the company name in 2011. A mum of 2 boys (a 20 yr old and a 4yr old!!), both of whom are avid Star Wars and Lego fans. Family is everything.

Lucy is empathetic, honest, hard working and always eager to learn, having completed level 5 in sales management, foundation accountancy and content creation BTEC.

Lucy loves to work with clients, helping them to develop not only a telemarketing strategy but quite often helping with other marketing avenues and profiling their target market and undertaking research.

“Hearing my clients say they have converted a lead we gave them into actual business is music to my ears, it’s so rewarding for me and my team and gives us extra motivation to succeed and do a good job and for me to push the business forward”

CAROLYN KINGWELL

Telemarketing Operator

Caz has been with Link since 2002 and is a lifelong animal lover. Owning 2 horses, 2 sheep and chickens, Caz has undertaken not only sales, sales management and customer service related qualifications but also animal related courses and has helped to manage a local animal welfare centre. Caz is also very green fingered and helps the local community with gardening projects.

Currently working with one of our exhibition clients that manages pet, aqua and equestrian events, a public sector campaign and a groundworks client, Caz has a varied working week!

TERRY FLOWER

Telemarketing Operator

Terry has been with Link since 2017. Terry has proven to be a very valued member of the team, turning his hand to just about any campaign type. Terry works remotely from home to reduce travel costs and time, is a great self motivator and currently works primarily on our public sector campaigns and for a cyber security client very successfully.

Vegetarian Terry has previously worked for London Borough of Hillingdon council, learning how to deal with difficult and aggressive customers, diversity and equality as well as a disaster recovery role at York University – all great skills which help when talking to people on the phone.

SARAH LETHBRIDGE

Telemarketing Operator

Having initially worked at Link back in 2003 for a few years and returning again in 2011 Sarah is a mum of a teenager and a patterpoo called Timmy who is also the office dog. Sarah values the flexibility Link allows with her working hours and can turn her hand to almost any campaign.

Currently working mainly with our washroom & hygiene clients Sarah has had great success and helped to secure these clients long term.

Sarah has previous experience in retail and purchase management and loves horse riding.

VIRGINIA PIKE

Telemarketing Operator

Having previously worked in hotel management and as chairwoman for the local league 2 football team Virginia is great at speaking to people and working any calibre of campaign. With great self-motivation and tenacity Virginia is currently working with our long term HR and legal client as well as our public sector campaigns when needed. Virginia has been with Link since 2013.

ABOUT US

Based in Devon, all team members have been with Link for at least 7 years and have a wealth of business experience and knowledge including having previously been business owners, a registered nurse, worked in hotel management, retail and animal care.

We see ourselves as a part of our clients' marketing team. Understanding the client and their company from the outset is key and what they want and need to achieve from a telemarketing campaign.

We don’t tie into long term contracts, always starting with a trial to review success, objections and what has or hasn’t worked well and then the client decides if & how they want to move forward – using Link for regular monthly telemarketing, seasonal telemarketing or adhoc campaigns as and when needed.

We have worked across a huge variety of sectors both private and public sector. Basically, any company that has B2B customers and is looking to grow is a potential client of Link Telemarketing! We have also worked from clients CRM systems if that is what is required and have even seconded staff into local clients’ offices to work.

One of our mottos is quality over quantity and sets the premise for most campaigns. It’s about building rapport and relationships with prospects rather than just focusing on pushing for an outcome that ends up going nowhere.

We are not a scripted call centre environment, we work closely with the client to understand the approach they want and need, and devise a guideline approach and ensure we have knowledgeable, natural and ‘human’ conversations with prospects.

LINK TODAY

Set up in 2001 Link Telemarketing B2B Ltd became a front runner in public sector telemarketing, having most of the Business Link agencies nationally on the books and over 40 staff
In 2011 Business Links were disbanded by the conservative govt and so Link went through a buyout and taken over by the current MD, Lucy
Link now have a varied client base, public and private sector
Links motto is 'Quality, not quantity' and emphasis is placed on achieving ROI for their clients
Link undertake all of the initial set up, fully immersing themselves in what the clients business is, their aims and objectives and what they need from a telemarketing partner.
Link can help with profiling and identifying target markets, devising a strategy, parameters and scripts. Data sourcing, calling and providing regular, ongoing reviews and data / campaign analysis.
No long term tie ins - Link will work to what the client needs and what budgets allow with the aim to provide an unmatched service that provides ROI