Government Clients
Government bodies and departments at all levels are under constant pressure to deliver the very highest levels of customer service. At Link, we have a specalist government department, who understand how government organisations work, and who provide a wealth of telephone marketing services to this sector in an efficient, cost-effective and professional manner.
Our experience helps us to quickly understand the logistics of each organisation, enabling us to work as a "partner" rather than as an external telemarketing resource.
SERVICES
- Data capture and cleanse
- Lead generation and appointment making
- Customer contact and communication
- Introduction of new services
- Event attendance and generation
- Market research
CLIENT INTERFACE
Link understand the importance of up-to-date information being available on our government clients’ databases. To this end we take a pragmatic approach to systems interface, and data transferral, working closely with clients to ensure the optimum solution is achieved.
STAFF
Link will “mix ‘n match” the right people to the right contracts. For instance, light touch/penetration contracts will be carried out by staff whose abilities are a mixture of very fast, accurate data input and clear communication skills. For generation of physical appointments, Link will use staff who are confident at opening up conversations with decision makers at all levels, and identifying requirements.
With our vast experience in government-based campaigns, and comprehensive approach to training, our staff work intelligently and efficiently to deliver results which focus on hitting both quantity and quality targets.
